Privacy Statement

Effective date: May 7, 2026

This Privacy Statement explains how ChatRefy.cv collects, uses, stores, and protects personal information when you use our website and platform (the "Service"). It also explains your privacy choices and rights.

1. Data controller and contact

The data controller for the processing described in this statement is Naftali Kopilevich, operator of ChatRefy.cv. For privacy requests or questions, contact [email protected] with "Privacy Request" in the subject line, or use support.

2. Categories of personal data we process

• Account and profile data: email address, sign-in identifiers, account preferences, and basic profile metadata.
• User-provided content: resume/CV text, job descriptions, chat messages, and editable memory profile details.
• Service usage data: feature interactions, session metadata, and diagnostics needed for reliability, fraud prevention, and support.
• Billing and transaction data: purchase records and payment status metadata provided by payment processors.

3. How and why we use personal data

We process personal data to:

• Provide core platform features such as resume analysis, chat guidance, and recommendation workflows.
• Maintain persistent memory functionality that improves relevance across sessions.
• Operate billing, credits, fraud prevention, and customer support workflows.
• Secure the Service, detect abuse, and maintain system integrity.
• Comply with legal obligations and enforce platform policies.

4. Legal bases (where required)

• Contract performance: to deliver the Service you request.
• Legitimate interests: security, reliability, product improvement, and support quality.
• Legal obligations: accounting, compliance, and lawful requests.
• Consent: where required for specific processing activities.

5. AI processing and subprocessors

To generate responses and recommendations, relevant prompt data may be processed by third-party infrastructure and model providers acting as processors or sub-processors under contractual controls. We work to limit shared data to what is required for feature delivery.

6. Sharing and disclosures

We may share personal data with:

• Service providers that support hosting, security, analytics, AI processing, and payments.
• Authorities where disclosure is legally required.
• Successor entities in connection with reorganization, merger, or asset transfer.

ChatRefy.cv does not sell your personal data and does not share personal data for commercial monetization, marketing partnerships, or unrelated third-party business purposes. Where data is shared with service providers, it is limited to what is necessary to operate, secure, maintain, and improve the best performance and reliability of the platform, or to satisfy legal obligations.

7. International transfers

Data may be processed in countries other than your own. Where required, we use transfer safeguards such as contractual protections and technical controls appropriate to the processing context.

8. Data retention

We retain personal data only as long as necessary for service delivery, support, security, legal compliance, and legitimate business purposes. Retention periods may vary by data type and legal obligations (for example, certain financial records may be retained longer where required by law).

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal data. No method of storage or transmission is fully secure, so absolute security cannot be guaranteed.

10. Your privacy rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to, or export personal data, and to withdraw consent where processing is based on consent.

You can submit requests through account controls where available, or via support. We may need to verify identity before processing requests.

11. Children

The Service is not directed to children under the minimum age required by applicable law. If we learn that personal data was submitted in violation of this requirement, we will take appropriate action.

12. Changes to this statement

We may update this Privacy Statement from time to time. Updates become effective upon posting with a revised effective date. Material updates may also be communicated through in-product notice or email where appropriate.

13. Contact and complaints

For privacy questions, contact support. If you are in a jurisdiction with supervisory authorities, you may also have a right to lodge a complaint with your local data protection authority.